Client Engagement Coordinator - Remote

Overview

The Client Engagement Coordinator will serve as the primary point of contact for customers during the pre-trial phase of the Lingraphica At-Home AAC device trial, educating caregivers and clinicians on the benefits of Lingraphica’s offerings.

In Short

• Guide prospects and customers to products based on their communication needs.
• Engage through calls, emails, and online chat.
• Provide comprehensive AAC device demos.
• Ensure a positive customer experience aligned with company values.
• Adapt interactions based on customer needs.
• Contribute to consumer intake goals.
• Coordinate trial calls with clients.
• Screen clients for trial appropriateness.
• Confirm accuracy of client information.
• Utilize HubSpot for data trends and recommendations.

Requirements

• Ability to engage customers with personalized solutions.
• Excellent communication skills.
• Compassionate and empathetic approach.
• Strong time management and multitasking skills.
• Team-oriented with a positive attitude.
• Problem-solving skills for the consumer trial process.
• Bachelor's Degree in Communication Sciences or related field preferred.
• 2 years of customer service experience.
• Proficiency with Microsoft Office and CRM tools.
• Bilingual English/Spanish preferred.

Benefits

• Paid Time Off and Company Holidays.
• 401(k) Retirement Plan.
• Medical/Dental/Vision benefits.
• Employer Paid Life Insurance.
• Stipends for health and wellness.
• Paid Family Leave.
• Annual bonus program.
• Year-Round Flex Fridays.