Key Account Manager / Customer Success Manager - Remote

Overview

As a Key Account Manager / Customer Success Manager at lempire, you will own a portfolio of high-value clients, driving customer success and maximizing product adoption to achieve significant revenue targets.

In Short

• Own a portfolio of 100 high-value clients.
• Drive customer success and maximize product adoption.
• Achieve a 110% Net Revenue Retention (NRR) target.
• Lead customer onboarding and provide tailored training.
• Build and nurture strong relationships with key accounts.
• Monitor customer health metrics and implement retention strategies.
• Act as a strategic partner for clients.
• Identify upsell and cross-sell opportunities.
• Collaborate with internal teams to enhance customer experience.
• Gather customer feedback for product improvement.

Requirements

• Fluency in French & English.
• Customer-first mindset.
• Sales-driven approach.
• Strong communication skills.
• Proactive problem solver.
• Experience in SaaS or Customer Success is a plus.

Benefits

• Ownership of a high-value client portfolio.
• Hands-on experience in customer success and revenue growth.
• Opportunity to drive product adoption and customer satisfaction.
• A dynamic, international environment.