Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 3 weeks ago
Customer Service
Full Time
Romania

Overview

As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution.

In Short

  • Troubleshoot complex issues and determine if an escalation to engineering is needed.
  • Identify the severity/impact of reported issues and escalate as necessary.
  • Work directly with the engineering team to resolve critical issues.
  • Troubleshoot and resolve integration issues between Legion and 3rd party systems.
  • Be on an on-call rotation for after-hours support.
  • Communicate directly with customers via Zendesk and Zoom.
  • Document troubleshooting steps and escalate issues to engineering.
  • Support technical issues across iOS, Android OS, and Windows systems.
  • Create knowledge base documentation for common issues.
  • Manage issues in both Zendesk and Jira to final resolution.

Requirements

  • Previous experience in a technical support role for Software/SaaS solutions.
  • Strong technical focus, analytical and problem-solving skills.
  • Excellent English language communication skills.
  • Experience writing customer-facing knowledge base articles.
  • Bachelor's degree or equivalent.

Benefits

  • Health Benefits
  • Paid Time Off and Paid Holidays
  • Equity
  • Monthly Wellness Reimbursement
  • Meal Vouchers
Legion logo

Legion

Legion is a remote, mission-driven company dedicated to transforming hourly jobs into good jobs. With an award-winning AI-native workforce management platform, Legion focuses on maximizing labor efficiency and enhancing employee engagement for labor-intensive organizations. The company has gained recognition for its innovative solutions, appearing on the Inc. 5000 list and Forbes’ Next Billion Dollar Startups. Backed by prominent investors, Legion aims to empower hourly workers and help employers navigate the complexities of modern workforce management. The culture at Legion is collaborative, fast-paced, and entrepreneurial, providing opportunities for personal and professional growth.

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