Customer Success Manager - Healthcare Accounts - Remote

Overview

Kontakt.io is building a platform that enhances care operations by reducing waste, cutting costs, and improving revenue through automation and real-time data utilization.

In Short

• Seeking a skilled Customer Success Manager.
• Focus on accelerating growth and improving customer experience.
• Utilizes AI, RTLS, and EHR data for workflow automation.
• Platform aims to enhance asset utilization and staff productivity.
• Company has seen significant growth in team size and revenue.
• Backed by a $47.5 million investment from Goldman Sachs.
• Targeting $100M+ Annual Recurring Revenue (ARR).
• Clear picture of spaces, equipment, and people to eliminate inefficiencies.
• Measurable 10X ROI with over 20+ use cases.
• Easy to deploy and scale.

Requirements

• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with AI and data-driven solutions.
• Proven track record of improving customer satisfaction.
• Ability to analyze and adapt to customer needs.
• Experience in healthcare technology is a plus.
• Strong problem-solving skills.
• Team player with a growth mindset.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a rapidly growing company.
• Collaborative and innovative work environment.
• Potential for career advancement.
• Competitive salary and benefits package.
• Access to cutting-edge technology.
• Work with a talented and diverse team.
• Impactful work that enhances patient care.
• Flexible work arrangements.
• Continuous learning and development opportunities.
• Supportive company culture.