Strategic Account Manager - Healthcare - Remote

Overview

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our team as a Strategic Account Manager (SAM). For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.

In Short

• Act as senior point of contact with customers and establish productive, professional relationships.
• Manage customer relationships and develop strategic plans for accounts.
• Ensure service delivery meets customer requirements for satisfaction and retention.
• Analyze KPIs and implement action plans for improvement.
• Grow business through cross-selling and up-selling services.
• Meet assigned sales quotas and profitability expectations.
• Monitor client billing and collection issues.
• Conduct Quarterly Business Reviews with assigned customers.

Requirements

• Understanding of operations account management processes.
• Computer savvy with sales software and CRM/ERP systems.
• Ability to identify and close sales opportunities.
• Strong interpersonal and relationship-building skills.
• Availability for 50% travel domestically.
• Desire to work in a fast-paced environment.
• Experience in the janitorial industry.
• 3+ years of strategic account management experience.
• Proficiency with Excel.
• Healthcare background is a plus.

Benefits

• Medical, dental, vision, and prescription drug benefits.
• Paid Time Off.
• Paid Holidays.
• Sick Time.
• Life Insurance.
• 401k plan with a match.
• Pet Insurance.
• Discount programs on travel, gyms, and more.