Customer Service Trainer - Remote

Overview

The Customer Service Trainer is responsible for designing, delivering, and continuously improving training programs that ensure consistent, high-quality customer interactions, partnering closely with Customer Experience managers.

In Short

• Develop and deliver structured onboarding and ongoing training programs.
• Facilitate various training sessions on customer service standards.
• Create and update training materials and job aids.
• Align training content with departmental goals and quality standards.
• Identify skill gaps and performance trends with managers.
• Evaluate training effectiveness using performance metrics.
• Support the rollout of new initiatives and process changes.
• Maintain accurate records of training completion and certifications.
• Ensure training documentation is current and accessible.

Requirements

• Minimum of three years delivering formal customer service training.
• Experience in managing, training, and coaching direct reports.
• Knowledge of adult learning principles and instructional design.
• Strong knowledge of customer service workflows and escalation management.
• Advanced experience with Microsoft Office, especially Excel.
• Experience with video training and LMS software.
• Facilities Maintenance industry experience preferred.

Benefits

• Medical, dental, vision, and prescription drug benefits.
• Paid Time Off.
• Paid Holidays.
• Sick Time.
• Life Insurance.
• Employer-paid Short and Long Term Disability.
• 401k plan with a match.
• Pet Insurance.
• PerkSpot Discount Program for various services.