Customer Service Trainer - Remote

Overview

As a Customer Service Technical Trainer, you’ll provide industry-leading, quality training to customers, supporting our efforts to build lasting relationships and deliver on our promises.

In Short

• Interpret documents to design and develop clear training plans.
• Coordinate vendor training during projects.
• Communicate effectively with Maintenance and Operations teams.
• Keep a training record of all customer trainings completed.
• Sell and schedule remedial training as needed.
• Capture Video of Maintenance Procedures as needed.
• Travel up to 50% visiting Customer and Vendor locations.

Requirements

• At least two years of experience with automated conveyor and PLC control systems.
• Working knowledge of high and low voltage electrical systems.
• Able to plan and manage training schedules.
• Ability to present information effectively during training courses.
• Available to work on weekends if required.
• Possess customer service skills and best practices.
• Able to juggle competing priorities effectively.

Benefits

• Family-like culture and casual work environment.
• Competitive salaries.
• Flexibility and autonomy for employees.
• Community outreach projects throughout the year.
• Company events and fun activities.