Customer Service Trainer - Remote

Overview

Proper is a quickly growing startup that values your skills, voice, and happiness. We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives worldwide. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers. Together, we provide the most technologically advanced property accounting services in the world. We’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth.

In Short

• Facilitate training for customer-facing roles within the Accounting Team.
• Design and develop customer service training programs.
• Implement best-in-class training methodologies.
• Conduct in-person and virtual training sessions in English.
• Collaborate with the Operations Excellence Team on SOPs.
• Monitor team performance and identify training opportunities.
• Provide one-on-one coaching to team members.
• Develop and track KPIs for training effectiveness.
• Help develop soft skills for accountants.
• Instill a customer-centric service mindset.

Requirements

• Experience in customer service training development.
• Experience training technical professionals in soft skills.
• Knowledge of customer service excellence frameworks.
• Experience in developing SOPs for customer service teams.
• Fluent proficiency in English.
• Experience in startup or BPO environments.
• Effective communication and coaching skills.
• Strong problem-solving and adaptability skills.
• Data-driven decision-making abilities.
• 5+ years of experience in training.

Benefits

• Work in a collaborative and respectful environment.
• Opportunity for personal growth.
• Be part of a world-class team.
• Engage in a fast-paced and evolving work environment.
• Contribute to improving people's lives through technology.