Operations Supervisor - Remote

Overview

This remote position as an Operations Supervisor is the operations leader for all members of a client-centric team and ensures service delivery in a manner that meets or exceeds client expectations.

In Short

• Lead a team of Account Coordinators to drive customer service experience.
• Responsible for operational delivery objectives set by client scopes of work.
• Ensure service delivery meets or exceeds client expectations.
• Analyze performance metrics in alignment with company objectives.
• 3+ years of experience in an Operations Supervisor role.
• Knowledge of landscape and snow industry preferred.
• Advanced Microsoft Office skills, especially in Excel.
• Excellent interpersonal and communication skills required.
• Ability to analyze data and create reports.
• Must demonstrate adaptability and resourcefulness.

Requirements

• 3+ years in an Operations Supervisor role.
• Experience in exterior services or service-related fields.
• Strong mathematical and analytical skills.
• Excellent time management and organizational skills.
• Ability to handle multiple tasks and projects efficiently.
• Demonstrated honesty and integrity at all times.
• Ability to follow safety guidelines.
• Strong attention to detail and accuracy in data entry.
• Ability to respond flexibly to changing priorities.
• Commitment to company values in customer interactions.

Benefits

• Paid & Unpaid Time Off.
• Life Insurance.
• Supplemental Health Insurance.
• 401k plan with a match.
• Quick Pay option for hourly employees.
• Perkspot Discount Program for various services.