Strategic Account Manager Director - Remote

Overview

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our team as a Strategic Account Manager (SAM) Director. For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.

In Short

• Manages and leads a team of Strategic Account Managers in customer engagement and retention.
• Drives the attainment of the group’s financial performances.
• Ensures proper engagement with customers and ongoing partnering with internal departments.
• Leads the team in attainment of assigned sales quotas.
• Drives strategic development of customer account plans.
• Coordinates senior management involvement with customers as appropriate.
• Supports operations team in finding new vendors.
• Oversees scheduling of customer project work.
• Ensures customer notes are maintained in CRM/ERM databases.
• Proactively assesses customer needs and communicates trends.

Requirements

• 10 years of strategic account management experience in a B2B environment.
• 2 years of experience leading or managing sales team performance.
• Bachelor's degree or equivalent business experience required.
• Experience in the Facilities and Janitorial services industry preferred.
• Strong leadership and communication skills.
• Ability to travel.
• Proficiency in MS Office applications.
• Experience with CRM/ERP software (Salesforce, etc.).
• Problem solving and conflict management skills.
• Customer relationship building skills.

Benefits

• Medical, dental, vision, and prescription drug benefits.
• Paid Time Off and Paid Holidays.
• Sick Time and Life Insurance.
• 401k plan with a match.
• Supplemental Health Insurance.
• Pet Insurance.
• Perkspot Discount Program.
• Inclusive workplace culture.
• Opportunities for training and development.
• Commitment to diversity and equal opportunity.