Director, Strategic Account Management - Remote

Overview

Brandwatch is seeking an experienced leader to take charge of our team of Account Managers as the Director of Account Management. In this role, you will be instrumental in developing and executing a comprehensive strategy to retain and expand our presence within our largest and most strategic accounts.

In Short

• Lead, mentor, and inspire a team of Account Managers.
• Drive customer retention and expansion strategies.
• Build trusted relationships with executive-level decision-makers.
• Craft tailored solutions for customer satisfaction.
• Monitor account performance metrics and market trends.
• Provide guidance during contract negotiations and renewals.
• Collaborate with internal teams for seamless execution.

Requirements

• At least 2 years of leadership experience in account management or customer success.
• Proven track record of driving customer retention and account growth.
• Ability to develop and implement long-term strategies.
• Strong understanding of social listening and consumer insights.
• Excellent communication and negotiation skills.

Benefits

• Health/dental/vision insurance, 401K, unlimited vacation.
• A dynamic, collaborative work culture.
• Fully remote position based in the US.