Strategic Account Manager - Logistics - Remote

Overview

The Strategic Account Manager (SAM) at KBS plays a crucial role in ensuring the success of strategic accounts through strong customer relationships and effective management of service delivery.

In Short

• Act as the senior point of contact with customers.
• Manage customer relationships and develop strategic plans.
• Ensure service delivery meets customer requirements.
• Analyze KPIs to implement action plans for improvement.
• Grow business through cross-selling and up-selling services.
• Meet assigned sales quotas and profitability expectations.
• Assist with client billing and collections.
• Conduct Quarterly Business Reviews (QBRs) with customers.
• Available for 50% travel.
• Work closely with internal departments and leadership.

Requirements

• Understanding of account management processes.
• Familiarity with sales software and CRM/ERP systems (e.g., Salesforce).
• Ability to identify and close sales opportunities.
• Strong interpersonal and relationship-building skills.
• 3+ years of experience in strategic account management.
• Experience in the janitorial industry with logistics accounts.
• Proficiency with Excel.
• Experience with large national accounts.
• Bachelor's degree or equivalent business experience.

Benefits

• Medical, dental, vision, and prescription drug benefits.
• Paid time off and holidays.
• Sick time.
• Life insurance.
• Short-term and long-term disability insurance.
• Supplemental health insurance options.
• 401k plan with matching.
• Pet insurance.
• Discount programs for various services.