Strategic Account Specialist - Remote

Overview

This position offers a unique opportunity to support key strategic accounts in the veterinary and healthcare distribution space, acting as the main point of contact for designated customers.

In Short

• Serve as the daily liaison for strategic accounts.
• Manage inbound inquiries via phone, email, and fax.
• Resolve shipment issues, process returns, and issue credits.
• Provide accurate information on products, pricing, and policies.
• Maintain organized records of customer interactions using CRM.
• Investigate and analyze customer concerns for timely resolutions.
• Collaborate with internal departments to address client needs.
• Complete special assignments to support strategic account activities.

Requirements

• Detail-oriented with strong problem-solving skills.
• Excellent communication skills.
• Experience in customer support or account management.
• Ability to work collaboratively with internal teams.
• Proficient in using CRM systems.

Benefits

• Opportunity to make a measurable impact.
• Supportive work environment.
• Engagement with key strategic accounts.
• Professional development opportunities.