Strategic Account Specialist - Remote

Overview

The Strategic Account Specialist acts as a liaison between customer, sales, and production facilities, ensuring that client jobs are planned and coordinated effectively to meet service agreements and customer expectations.

In Short

• Acts as the primary point of contact for high-profile accounts.
• Partners with Sales to develop strategic customer plans.
• Coordinates production processes from sale to delivery.
• Analyzes customer requirements for completeness.
• Facilitates communication and job status updates.
• Resolves production-related problems.
• Mentors junior Account Specialists.
• Applies business acumen to improve service quality.
• Utilizes technical tools for effective communication.
• Maintains customer satisfaction and quality standards.

Requirements

• Bachelor's degree in a related field with 5+ years of experience.
• Proven ability to identify critical elements and develop solutions.
• Strong organizational and prioritization skills.
• Excellent communication and collaborative skills.
• Functional knowledge of Microsoft Windows and MAC.
• Ability to mentor and support junior team members.
• Strong understanding of organizational impact of communications.
• Ability to modify communication style for different audiences.
• Experience in managing complex accounts.
• Proficiency in tools and applications used in the role.

Benefits

• Remote or hybrid work options available.
• Opportunities for career development.
• Work with a leading global provider in the industry.
• Collaborative and supportive team environment.
• Access to a wide range of resources and tools.