Strategic Accounts Specialist - Remote

Overview

The Strategic Accounts Specialist is responsible for providing exceptional customer service to top distributors and key accounts, ensuring high service levels and efficient order management.

In Short

• Deliver concierge-level service to strategic customers.
• Process and manage orders via phone, email, and EDI.
• Collaborate with internal teams to resolve customer requests.
• Provide reporting and dashboards to support customer needs.
• Support promotional sales campaigns and product launches.
• Participate in process improvement efforts.
• Mentor new hires and participate in training activities.
• Adhere to compliance with company policies and protocols.
• Work in a virtual and on-site team environment.
• Drive efficiencies in customer ordering processes.

Requirements

• College degree or 5+ years in customer service or medical industry.
• Experience in a virtual team dynamic preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite and data reporting tools.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple tasks and work under pressure.
• Experience with ERP systems like JDE or SAP is desirable.
• Organizational skills and attention to detail are essential.
• Ability to work with confidential information.
• Self-motivated with strong learning agility.

Benefits

• Opportunity for personal and professional growth.
• Collaborative and supportive work environment.
• Engagement in meaningful work that impacts health.
• Inclusive culture that values diversity and contributions.
• Flexibility in work-life balance.