Strategic Account Specialist - Remote

Overview

The Strategic Account Specialist acts as a liaison between customers, sales, and production facilities, coordinating the production of client jobs to meet service agreements and customer expectations.

In Short

• Acts as the primary point of contact for major accounts.
• Partners with sales to develop strategic customer plans.
• Coordinates the production process from order to delivery.
• Analyzes customer requirements and provides production alternatives.
• Maintains communication with customers regarding job status.
• Facilitates problem resolution during production.
• Mentors junior Account Specialists.
• Ensures resources are available for daily work assignments.
• Reports on work status and progress to supervisors.
• Participates in special projects as assigned.

Requirements

• Bachelor's degree in a relevant field with 5+ years of experience.
• Ability to identify and develop solutions for critical elements.
• Strong organizational and prioritization skills.
• Excellent communication skills.
• Business acumen and collaborative problem-solving skills.
• Functional knowledge of Microsoft Windows and other technical tools.
• Ability to mentor junior team members.
• Strong understanding of communication impacts on organization.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and disability insurance.
• 401(k) with match and life insurance.
• Tuition assistance and maternity leave.
• Adoption assistance and employer/partner discounts.