Service Delivery Manager - Remote

Overview

This position is for a Service Delivery Manager who will drive client satisfaction and operational excellence while managing team performance across various functions. The role involves acting as the primary liaison between clients, internal teams, and stakeholders to ensure seamless service delivery.

In Short

• Build strong client relationships and serve as the primary contact for assigned accounts.
• Manage client communications and resolve concerns effectively.
• Lead client-facing meetings to discuss business needs and service outcomes.
• Collaborate with stakeholders across HR, IT, Finance, and Compliance.
• Align technical delivery with client requirements.
• Support workforce planning including onboarding and development.
• Oversee customer support teams for seamless operations.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, IT, or related field preferred.
• 5–7+ years of experience in service delivery, business operations, or project management within IT services.
• Expertise in KPI management and operational performance tracking.
• Strong verbal and written communication skills in English.
• Excellent negotiation and presentation skills.
• Demonstrated leadership in managing large support or engineering teams.
• Experience collaborating with technical teams for operational alignment.

Benefits

• Competitive salary with performance-based bonuses.
• Work-from-home flexibility for better work-life balance.
• Opportunities for professional development and career growth.
• Access to industry-leading technology and tools.
• Dynamic company culture focused on collaboration and innovation.