Service Delivery Manager - Remote

Overview

As a Service Delivery Manager, you will own the full spectrum of strategic execution and relationship management for Hiya’s telecom carrier partners, driving both expansion and innovation with autonomy and urgency.

In Short

• Lead the strategy for telecom carrier accounts.
• Conduct impactful quarterly business reviews (QBRs).
• Identify and execute new revenue opportunities.
• Translate product advancements into measurable business growth.
• Build deep, multi-level relationships with partners.
• Manage cross-functional alignment across the business.
• Support incident response and uphold high service levels.

Requirements

• 5+ years managing telecom or key enterprise accounts.
• Experience owning strategic partnerships end-to-end.
• Ability to drive adoption and expansion through QBRs.
• Skilled at navigating complex technical ecosystems.
• Deep domain expertise in telecom and mobile technologies.
• Proficient in analyzing data and metrics for decision-making.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunity to influence the future of voice communication.
• Dynamic and supportive company culture.
• Focus on personal and professional growth.
• Remote work flexibility.