Service Delivery Manager - Remote

Overview

Join our team as a Service Delivery Manager to provide high-level quality service for famous worldwide well-known companies, acting as a mediator between our company, a group of clients, and support teams.

In Short

• Take part in the new clients' integrations.
• Manage clients from diverse industries.
• Maintain communication with support teams and clients.
• Ensure support processes meet company and client standards.
• Assist clients in improving their customer support experience.
• Maintain security standards on both client and team sides.
• Proactively mediate and resolve client concerns.
• Monitor service quality through QA platforms.
• Generate and maintain internal product documentation.
• Help with hiring and training ideal candidates.

Requirements

• Fluent in English (C1-C2 levels).
• 1+ years of experience in a similar position.
• Proven experience in team management.
• Critical thinker and problem-solver.
• Experience with customer support platforms like Intercom or Zendesk.
• Knowledgeable in KPIs and SLAs in customer support.
• Skilled in time management and project management tools.
• Great interpersonal and communication skills.
• Excellent at organizing and multitasking.
• Responsible and loves working with people and new technologies.

Benefits

• Business hours.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Greenhouse conditions for self-development.