Service Delivery Manager - Remote

Overview

Join our team as a Service Delivery Manager to provide high-level quality service for famous worldwide well-known companies. Be a mediator between our company, clients, and support teams.

In Short

• Take part in new clients' integrations.
• Manage clients from diverse industries.
• Maintain constant communication with support teams and clients.
• Ensure support processes meet KPIs/SLAs/QA standards.
• Assist clients in improving their customer support experience.
• Maintain security standards within teams and on the client's side.
• Resolve clients' and consultants' concerns proactively.
• Monitor service quality via QA platforms.
• Generate and maintain internal product documentation.
• Assist in hiring and training candidates for clients.

Requirements

• Fluent in English (C1-C2 levels).
• 1+ years of experience in a similar position.
• Proven experience in team management.
• Critical thinker and problem-solver.
• Experienced with customer support platforms.
• Knowledgeable in KPIs and SLAs.
• Team player with cross-departmental project experience.
• Skilled in time management tools.
• Excellent interpersonal and communication skills.
• Organized and able to multitask effectively.

Benefits

• Business hours.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Greenhouse conditions for self-development.