Service Delivery Manager - Remote

Overview

Roboyo is not a typical technology consultancy. We have been at the forefront of Business Process Automation since the sector began, less than a decade ago. We are the world’s largest specialist Intelligent Automation company and remain at the cutting edge. Our growth, success, and contribution to the success of our clients are a result of one thing – our people.

In Short

• Oversee operational and commercial success of managed services engagements.
• Ensure service level agreements (SLAs) are met.
• Foster relationships with clients.
• Mentor Service Delivery Leads.
• Manage resource allocation effectively.
• Provide operational transparency to clients.
• Coordinate recruitment for managed services teams.
• Ensure quality of service delivery.
• Engage in strategic conversations with clients.
• Identify upsell opportunities for clients.

Requirements

• 5+ years in service delivery management.
• Bachelor’s degree in IT or related field.
• Understanding of SLAs and operational best practices.
• Experience with ITIL or CMMI.
• Strong communication and collaboration skills.
• Leadership experience in managing teams.
• Certifications in project management preferred.
• Experience in multinational corporations is a plus.
• Strategic planning and execution skills.
• Advanced client relationship management skills.

Benefits

• Health, Dental & Vision Insurance.
• 401k matching.
• Unlimited vacation policy.
• Monthly cell phone & internet reimbursement.
• Employee referral program.