Service Delivery Manager - Remote

Overview

The Service Delivery Manager is responsible for ensuring high customer satisfaction by delivering quality services in accordance with contracts, acting as a single point of contact for customers.

In Short

• Responsible for customer satisfaction and service delivery.
• Single point of contact for contracted services.
• Governance across service management, incident and change management.
• Accountable for operational service delivery quality.
• Must be an Australian Citizen due to security clearance requirements.
• Work from home options available for work/life balance.
• Engage with sales support and warehouse teams.
• Experience in managing IT service contracts.
• Strong customer relationship management skills required.
• Dynamic and agile work environment.

Requirements

• Detailed understanding of service management methodologies.
• Excellent customer relationship building skills.
• Ability to solve complex problems pragmatically.
• Minimum 3 years’ experience in a similar role.
• Strong consultative and planning skills.
• Natural leadership abilities.
• Ability to work in large collaborative teams.
• Experience with contract, commercial, and financial concepts.
• Curiosity about customer business strategies.
• Sound understanding of technical concepts.

Benefits

• Range of perks including social events and chill-out spaces.
• Remote working and flexible hours.
• Professional development opportunities.
• Inclusive and welcoming workplace environment.
• Recognition and value for contributions.
• Dynamic and agile work culture.
• Opportunity to work with leading technology.
• Supportive work environment.
• Engaging and challenging work.
• Collaborative and flat-structured organization.