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Service Delivery Manager - Remote

Posted 1 week ago
Project Management
Full Time
Belgium

Overview

The Service Delivery Manager will oversee IT service delivery processes, ensuring quality standards and enhancing customer satisfaction in a hybrid work environment.

In Short

  • Manage end-to-end delivery of IT services.
  • Develop service delivery strategies aligned with business objectives.
  • Build relationships with stakeholders for effective collaboration.
  • Continuously improve service delivery processes.
  • Monitor service delivery performance with KPIs.
  • Lead and motivate a team of service delivery professionals.
  • Ensure high levels of customer satisfaction.
  • Address service-related issues promptly.
  • Implement ITIL best practices.
  • Participate in ITSM tooling migration.

Requirements

  • Bachelor's degree in IT or related field.
  • Experience in IT service delivery management.
  • Proficient in ITIL service management framework.
  • Strong leadership and stakeholder management skills.
  • Excellent communication and interpersonal skills.
  • Analytical and problem-solving skills.
  • Ability to thrive in a fast-paced environment.
  • Experience in ITSM tooling migration is a plus.
  • Technical knowledge in MS SQL and .NET C# is a plus.

Benefits

  • Support for career development.
  • Commitment to diversity and inclusion.
  • Focus on sustainability and carbon neutrality.
Eurofins logo

Eurofins

Eurofins Scientific is a leading international life sciences company that specializes in providing a comprehensive range of analytical testing services across various industries. With a commitment to enhancing safety, health, and sustainability, Eurofins collaborates with major global companies to ensure the safety and authenticity of food, water, and pharmaceuticals. Established over 30 years ago in Nantes, France, Eurofins has expanded to employ over 58,000 staff across more than 1,000 independent companies in over 54 countries, operating over 900 laboratories. The company offers an extensive portfolio of over 200,000 analytical methods and is recognized as a global leader in testing services for food, environmental, pharmaceutical, and cosmetic products, as well as in agroscience CRO services. In 2023, Eurofins reported revenues of EUR 6.515 billion, solidifying its position as one of the best-performing stocks in Europe.

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