Service Delivery Manager - Remote

Overview

The Service Delivery Manager will oversee the delivery of IT services, ensuring compliance with procedures and identifying opportunities for service improvement.

In Short

• Organize and supervise maintenance operations and project development tasks.
• Manage technical issue investigations and ticket workflows.
• Identify process improvements for enhanced service delivery.
• Ensure compliance with support contract commitments.
• Lead client onboarding during production launches.
• Oversee resolution of major incidents.
• Communicate with clients regarding issue statuses.
• Manage workload and backlog of support teams.
• Report on key performance indicators (KPIs).
• Implement best practices to enhance service reliability.

Requirements

• 3+ years of experience in IT Service Delivery Management.
• Bachelor’s or Master’s Degree in IT or relevant experience.
• Strong understanding of the ITIL framework.
• Knowledge of DevOps and SRE principles.
• Excellent communication skills.
• Experience with Cloud Services, preferably AWS.
• Knowledge and experience in SaaS.
• Strong analytical and problem-solving skills.
• Leadership skills.
• ITIL certification is a plus.

Benefits

• Possibility of hybrid/remote work mode.
• Flexible working hours.
• Fully paid additional wellness days.
• Medical insurance for employees and children.
• Reimbursement for fitness memberships.
• Modern office with new equipment.
• Teambuilding activities and corporate parties.
• Unlimited access to self-learning platforms.
• Parental bonus and pension plan.
• Certification opportunities and mentorship program.