Service Delivery Manager - Remote

Overview

Avertium is a managed security and consulting provider that offers advanced cybersecurity solutions to various sectors. As a Service Delivery Manager, you will ensure the high-quality delivery of services and manage customer expectations effectively.

In Short

• Oversee delivery of Avertium’s security services to assigned accounts.
• Ensure customer satisfaction and meet CSAT objectives.
• Manage executive customer relationships for strategic accounts.
• Analyze and recommend solutions for operational matters.
• Foster a high-performance work environment.
• Maintain program budgets and present reliable forecasts.
• Lead the development of business operating plans.
• Drive business goals and initiatives to successful implementation.
• Support team execution by removing barriers.
• Collaborate with senior leadership on strategic agendas.

Requirements

• Extensive knowledge of managing Threat Detection and Exposure Management operations.
• Experience with XDR solutions like Microsoft Defender or SentinelOne.
• Strong negotiation and crisis management skills.
• Ability to analyze issues and implement corrective actions.
• Superior communication skills for executive-level presentations.
• Experience managing professional services in cybersecurity.
• BA/BS in Business Administration, Finance, or related field.
• 3-5 years of experience in information security or cybersecurity.
• Strong project management and organizational skills.
• Ability to build and manage customer relationships at the executive level.

Benefits

• Opportunity to work in a dynamic cybersecurity environment.
• Growth-oriented and high-performance work culture.
• Engagement with a diverse portfolio of clients.
• Access to continuous training and professional development.
• Flexible work arrangements.