Service Delivery Manager - Remote

Overview

The Service Delivery Manager is responsible for coordinating the delivery of Blackboard Application Administration services to customers, focusing on customer service, team collaboration, and issue resolution.

In Short

• Serve as the primary customer contact for service delivery needs.
• Understand customer objectives and manage expectations.
• Facilitate communication between customer stakeholders and departments.
• Drive strong process and policy adherence.
• Coordinate project and status update meetings with customers.
• Assist customers in making strategic decisions regarding system changes.
• Participate in customer meetings to aid in Blackboard-related decisions.
• Develop and implement testing plans during system/process development.
• Monitor and report on application version upgrades.
• Provide timely reports of infrastructure changes and service outages.

Requirements

• Native Arabic speaker.
• Proficient in English (spoken and written).
• Bachelor's degree in Computer Science or Information Systems.
• 3+ years of product/project management experience.
• Trained in project management best practices.
• Strong documentation and project management skills.
• Excellent interpersonal communication skills.
• Ability to maintain composure under pressure.
• Demonstrated ability to lead a technical team.
• Professional demeanor and effective relationship management.

Benefits

• Diverse and inclusive work environment.
• Opportunities for professional growth.
• Engagement in meaningful innovation.
• Supportive team culture.
• Access to advanced technology solutions.