Delivery Manager/Service Manager - Remote

Overview

The Delivery Manager will be responsible for delivering solutions to key clients in the Public Cloud domain, overseeing project implementations and managed services while ensuring client satisfaction and team efficiency.

In Short

• Build and maintain relationships with key clients.
• Monitor project scope and ensure effective communication.
• Manage monthly settlements with clients and team members.
• Oversee resource allocation and utilization.
• Lead recruitment, onboarding, and offboarding processes.
• Ensure adherence to SLA agreements and service quality.
• Handle contracts and clauses for client cooperation.

Requirements

• 5+ years of experience in a managerial role.
• Experience in a global multinational environment.
• Knowledge of ITIL processes and operational excellence.
• Fluent in English and Polish.
• Understanding of cloud computing platforms.

Benefits

• Flexible employment and remote work options.
• International projects with leading clients.
• Opportunities for international business trips.
• Non-corporate atmosphere.
• Language classes and training.
• Private healthcare and insurance.
• Well-being initiatives.