CCaaS Implementation Architect - Remote

Overview

This position involves leading the design, deployment, and optimization of enterprise CCaaS architectures, serving as a trusted advisor to clients and guiding cross-functional teams through complex implementations.

In Short

• Lead end-to-end design and deployment of enterprise CCaaS technical architectures.
• Consult on platform capabilities including omni-channel routing and AI/NLP integration.
• Manage complex implementation programs and stakeholder communications.
• Develop reusable code libraries and technical documentation standards.
• Serve as a Subject Matter Expert for CCaaS solutions.
• Collaborate across teams for continuous improvement and knowledge sharing.
• Ensure successful testing and execution of service commitments.

Requirements

• 7–10 years of experience in CCaaS software design and implementation.
• Bachelor’s degree in Computer Science or related field.
• Expert knowledge of CCaaS platforms and related technologies.
• Strong coding skills in JavaScript, Python, Java, or C++.
• Proficiency in Microsoft tools and diagramming tools.
• Experience managing reusable scripts and coding standards.
• Strong interpersonal and collaboration skills.
• Knowledge of AI, NLP, and customer analytics is desirable.
• Self-driven and adaptable in fast-paced environments.

Benefits

• 100% coverage of employee health care, vision, and dental insurance.
• HSA & FSA plans, along with disability benefits.
• 401(k) plan with 4% employer match.
• Generous variable compensation opportunity.
• Monthly work-from-home incentives.
• Opportunities for professional growth and high-impact projects.