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CCaaS Implementation Architect - Remote

Posted Yesterday
Software Development
Full Time
USA

Overview

This position involves leading the design, deployment, and optimization of enterprise CCaaS architectures, serving as a trusted advisor to clients and guiding cross-functional teams through complex implementations.

In Short

  • Lead end-to-end design and deployment of enterprise CCaaS technical architectures.
  • Consult on platform capabilities including omni-channel routing and AI/NLP integration.
  • Manage complex implementation programs and stakeholder communications.
  • Develop reusable code libraries and technical documentation standards.
  • Serve as a Subject Matter Expert for CCaaS solutions.
  • Collaborate across teams for continuous improvement and knowledge sharing.
  • Ensure successful testing and execution of service commitments.

Requirements

  • 7–10 years of experience in CCaaS software design and implementation.
  • Bachelor’s degree in Computer Science or related field.
  • Expert knowledge of CCaaS platforms and related technologies.
  • Strong coding skills in JavaScript, Python, Java, or C++.
  • Proficiency in Microsoft tools and diagramming tools.
  • Experience managing reusable scripts and coding standards.
  • Strong interpersonal and collaboration skills.
  • Knowledge of AI, NLP, and customer analytics is desirable.
  • Self-driven and adaptable in fast-paced environments.

Benefits

  • 100% coverage of employee health care, vision, and dental insurance.
  • HSA & FSA plans, along with disability benefits.
  • 401(k) plan with 4% employer match.
  • Generous variable compensation opportunity.
  • Monthly work-from-home incentives.
  • Opportunities for professional growth and high-impact projects.
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Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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