Key Account Manager - Remote

Overview

As a Key Account Manager at iRhythm, you will play a crucial role in nurturing and maintaining high-volume accounts while ensuring exceptional customer support and satisfaction.

In Short

• Responsible for managing key accounts in the Tampa, FL area.
• Provide superior support to grow and maintain accounts.
• Collaborate with internal teams including Marketing and Customer Care.
• Drive customer performance and satisfaction metrics.
• Act as the primary contact for customer escalations.
• Train customers on iRhythm service tools.
• Monitor key performance trends and develop action plans.
• Attend key customer meetings and sales reviews.
• Manage onboarding and support for assigned accounts.
• Willingness to travel up to 20%.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• 3+ years in account management or customer success roles.
• Experience in healthcare, medical devices, or biotechnology.
• Strong communication and presentation skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency with CRM tools and Microsoft Office.
• Self-directed and proactive with a collaborative mindset.
• Strong analytical skills to identify trends.
• Ability to influence stakeholders at all levels.
• Demonstrated ability to create efficiencies in processes.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurances starting on the first day.
• Health savings account employer contributions.
• Paid parental leave and holidays.
• Travel assistance for personal trips.
• PTO and emotional health support.
• Legal, financial, and identity theft assistance.
• Noncontributory life insurance and disability benefits.