Partner Success Manager - Remote

Overview

Inuvo is looking for a Partner Success Manager (PSM) to join our Account Services team. PSMs are responsible for supporting our agency partners through the onboarding process, monitoring KPIs, collaborating with our engineers to resolve technical issues, providing guidance on best practices, and participating in product development to support partners. PSMs work closely with the Sales teams to ensure we provide the right support for our partners to help them grow their business with us.

In Short

• Assist partners throughout the onboarding process.
• Coordinate internal setup for partners in a timely manner.
• Test sites before handing them over to partners.
• Ensure accurate reporting based on partner requirements.
• Address any technical questions internally or externally.
• Act as the first point of contact for partners' technical support post onboarding.
• Monitor KPI reports for any operational issues and communicate network standards to partners.
• Guide partners on industry and network best practices.
• Provide substantial product feedback on current and future development.
• Collaborate across multiple teams to support partners.

Requirements

• 3+ years of professional experience in fields related to search advertising, technical support, or project management.
• Solid understanding of the digital advertising ecosystem and performance marketing.
• Strong organizational skills.
• Excellent communication skills, with the ability to simplify complex technical solutions.
• Collaborative attitude, while also capable of making quick, informed decisions.
• Preferred: Strong understanding of HTML, JavaScript, and Pixels.

Benefits

• Competitive health benefits including medical, vision, dental, and various voluntary benefits.
• Flexible vacation.
• 401(k) Plan- up to 4% match.
• Offer a hybrid in-office and remote work life if the employee is located near one of our offices.