Account Manager - Aviation - Remote

Overview

The Account Manager - Aviation will manage an assigned book of business, ensuring account retention and supporting new business while providing excellent customer service.

In Short

• Manage an assigned book of business
• Ensure account retention and support new business
• Handle customer service requests and policy administration
• Manage policy expirations and renewals
• Conduct client research and prepare submissions
• Monitor accounts receivable and collect outstanding balances
• Maintain data accuracy in agency management systems
• Deliver excellent service and anticipate client needs
• Stay updated on company policies and procedures
• Champion IOA values and demonstrate leadership

Requirements

• 3+ years of account management experience or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage
• Active Property & Casualty licensing required
• Strong analytical and problem-solving skills
• Exceptional customer service and communication skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Benefits

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and rewarding work environment