Account Manager - Commercial Insurance - Remote

Overview

The Account Manager for Commercial Insurance is responsible for managing an assigned book of business, ensuring account retention, and supporting new business initiatives while providing excellent customer service.

In Short

• Manage a book of business in commercial insurance.
• Ensure account retention and support new business.
• Handle customer service requests and policy administration.
• Conduct client research and prepare submissions.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and data accuracy.
• Deliver excellent service and proactively anticipate needs.
• Stay updated on company policies and procedures.
• Champion company values and demonstrate leadership.
• Participate in continuous improvement initiatives.

Requirements

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing in insurance is required.
• Professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.