Senior Account Manager - Commercial Lines - Remote

Overview

The Senior Account Manager will manage a book of business focusing on large accounts in the hospitality and private equity sectors, ensuring account retention and supporting new business initiatives.

In Short

• Manage an assigned book of business with a focus on account retention.
• Coordinate administrative and customer service activities.
• Serve as a subject matter expert for the account management team.
• Handle customer service requests, policy administration, and billing.
• Conduct client research and prepare submissions for renewals.
• Monitor accounts receivable and take action on delinquent accounts.
• Maintain agency management systems for data accuracy.
• Deliver excellent service and anticipate client needs.
• Stay updated on company policies and procedures.
• Champion company values and seek continuous improvement.

Requirements

• 5+ years of account management experience or 10+ years in the insurance industry.
• Active P&C license required; CIC or equivalent preferred.
• Strong analytical and problem-solving skills.
• Exceptional customer service and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.