Account Manager - Commercial Lines - Remote

Overview

The Account Manager will manage an assigned book of business in the insurance sector, ensuring account retention and supporting new business while coordinating customer service activities.

In Short

• Manage an assigned book of business.
• Ensure account retention and support new business.
• Coordinate day-to-day administrative and customer service activities.
• Handle customer service requests, policy administration, and billing.
• Manage policy expirations and renewals.
• Conduct client research and prepare submissions.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and ensure data accuracy.
• Deliver excellent service and respond quickly to service requests.
• Champion company values and seek continuous improvement.

Requirements

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active Property & Casualty licensing required.
• Strong analytical and problem-solving skills.
• Exceptional customer service and organizational skills.
• Excellent communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.