Senior Account Manager - Commercial Insurance - Remote

Overview

The Senior Account Manager for Commercial Insurance is responsible for managing a book of business, ensuring account retention, and supporting new business initiatives while working remotely.

In Short

• Manage an assigned book of business.
• Coordinate administrative and customer service activities.
• Serve as a subject matter expert for the account management team.
• Handle customer service requests and policy administration.
• Conduct client research and prepare submissions for renewals.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and ensure data accuracy.
• Deliver excellent service and anticipate client needs.
• Stay updated on company policies and procedures.
• Champion company values and demonstrate leadership.

Requirements

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.