Senior Account Manager - Commercial Insurance - Remote

Overview

The Senior Account Manager is responsible for managing an assigned book of business in the commercial insurance sector, ensuring account retention, and providing exceptional customer service.

In Short

• Manage a book of business focusing on real estate, hospitality, construction, and lessors risk.
• Coordinate day-to-day administrative and customer service activities.
• Serve as a subject matter expert for the account management team.
• Handle customer service requests, policy administration, and claims.
• Conduct client research, prepare submissions, and negotiate coverages.
• Monitor accounts receivable and take action on delinquent accounts.
• Maintain agency management systems for data accuracy.
• Deliver excellent service and proactively anticipate client needs.
• Stay updated on company policies and seek continuous improvement.
• Demonstrate integrity and leadership aligned with IOA values.

Requirements

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service and organizational skills.
• Excellent communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.