Account Manager - Commercial Insurance - Remote

Overview

The Account Manager for Commercial Insurance at IOA is responsible for managing an assigned book of business, ensuring account retention, and supporting new business while delivering excellent customer service.

In Short

• Manage an assigned book of business with a focus on account retention.
• Coordinate day-to-day administrative and customer service activities.
• Handle customer service requests, policy administration, and billing.
• Conduct client research and prepare submissions for renewals.
• Monitor accounts receivable and manage delinquent accounts.
• Maintain agency management systems for data accuracy.
• Communicate effectively with the account team regarding workload.
• Seek and adopt best practices for team performance improvement.
• Demonstrate integrity and leadership aligned with IOA values.
• Support continuous improvement initiatives within the team.

Requirements

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance licensing required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.