Account Manager - Remote

Overview

As an Account Manager at Instrumentl, you will partner with customers in the nonprofit sector to help them achieve their goals using our grant discovery and management platform.

In Short

• Join a hypergrowth startup focused on nonprofit impact.
• Help customers select the best plans for their fundraising needs.
• Utilize consultative sales techniques to enhance customer experience.
• Convey warmth, kindness, and competence in customer interactions.
• Collaborate with multiple teams to improve customer satisfaction.
• Work remotely with flexibility for Eastern or Central Time hours.
• Be part of a dedicated Customer Success team.
• Engage with a diverse range of nonprofit clients.
• Drive value and happiness for customers using Instrumentl.
• Contribute to the growth of a cash flow positive company.

Requirements

• Proactive and eager to learn.
• Willingness to experiment and collaborate.
• Strong communication skills.
• Experience in customer success or account management is a plus.
• Ability to work independently in a remote environment.
• Familiarity with the nonprofit sector is beneficial.
• Comfortable using SaaS platforms.
• Strong problem-solving skills.
• Ability to manage multiple customer interactions effectively.
• Flexibility to work during Eastern or Central Time hours.

Benefits

• Opportunity to work in a mission-driven company.
• Fully distributed work environment.
• Collaborative team culture.
• Growth opportunities within the company.
• Engagement with a diverse client base.
• Cash flow positive and rapidly growing startup.
• Supportive management team.
• Flexible working hours.
• Access to resources for professional development.
• Contributing to meaningful work in the nonprofit sector.