Account Manager - Remote

Overview

As an Account Manager for the SmartrMail team at Relay Commerce, you will be responsible for managing customer accounts, providing technical support, and driving growth through effective communication and collaboration.

In Short

• Manage a portfolio of Smartrmail’s largest EMEA customers.
• Communicate effectively with customers to troubleshoot issues.
• Serve as the “voice of the customer” for product and marketing feedback.
• Collaborate cross-functionally with internal teams.
• Ensure retention and growth of your book of business.
• Work with email marketing solutions and technical tools.
• Demonstrate empathy and a user-first mindset.
• Utilize data to emphasize customer needs.
• Participate in a structured hiring process.
• Enjoy benefits such as work-from-home stipends and flexible time off.

Requirements

• 4+ years of experience in customer success or consultative roles.
• Technical account management experience.
• Experience with email marketing solutions and G Suite.
• Excellent written and oral communication skills.
• Direct industry experience in e-commerce or B2B SaaS.
• Ability to work resourcefully across multiple time zones.
• Collaborative experience with technical teams.
• Strong problem-solving skills.
• Results-driven approach using data.
• Demonstrate Relay’s core values.

Benefits

• Work From Home Stipend.
• Therapy/Mental Health Reimbursement.
• Paid Parental Leave.
• Flexible Time Off.
• Annual Company Retreat.
• Company Swag.