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Technical Customer Success Specialist - Remote

Posted 5 weeks ago
Customer Service
Full Time
Brazil, Mexico

Overview

The Technical Customer Success Specialist at Relay Commerce plays a crucial role in providing technical support, assisting sales teams, and supporting new customer onboarding through Shopify theme customization.

In Short

  • Provide technical support and assist sales teams with technical expertise.
  • Support new customer onboarding through Shopify theme customization.
  • Troubleshoot technical issues and debug errors.
  • Assist with app installations and integrations.
  • Guide merchants through the setup process.
  • Contribute to help center articles and internal resources.
  • Communicate effectively with customers to maximize satisfaction.
  • Collaborate with internal teams to communicate customer needs.
  • Work remotely from Brazil or Mexico.
  • Maintain a positive and empathetic tone with customers.

Requirements

  • 4+ years of experience in customer success or technical support.
  • Proficiency in Shopify theme development and customization.
  • Experience in SQL, JavaScript, and CSS.
  • Ability to troubleshoot technical issues and work with developer tools.
  • Excellent communication skills.
  • Experience in e-commerce or B2B SaaS preferred.
  • Data science background is a plus.

Benefits

  • Work From Home Stipend.
  • Therapy/Mental Health Reimbursement.
  • Paid Parental Leave.
  • Flexible Time Off.
  • Annual Company Retreat.
  • Company Swag.
Relay Commerce logo

Relay Commerce

Relay Commerce is an innovative e-commerce enablement platform that provides merchants with a comprehensive suite of tools designed to enhance personalized messaging, social commerce, and customer retention. With a focus on helping over 35,000 merchants navigate the digital landscape, Relay's solutions have driven more than $1 billion in incremental gross merchandise volume. The Relay ecosystem features eight software products that facilitate revenue growth through various functionalities, including email marketing automation, conversion optimization, and subscription management. Relay is committed to empowering e-commerce brands worldwide with the resources they need to succeed.

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