Remote Otter LogoRemoteOtter

Technical Customer Specialist - Remote

Posted 18 weeks ago
Customer Service
Full Time
Germany

Overview

Userlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments. Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications.

In Short

  • Lead technical onboarding and configuration projects to meet client requirements.
  • Be the first technical point of contact for enterprise clients.
  • Deliver impactful onboarding and technical implementation sessions.
  • Troubleshoot technical issues and provide timely solutions.
  • Proactively improve support processes.

Requirements

  • 1-3 years of experience in product implementation or technical support.
  • Background in tech or SaaS, with strong troubleshooting skills.
  • Degree in Science, Engineering, or a related field.
  • Fluent in German and English.
  • Bonus: Experience with HTML, SSO/SAML, or similar technologies.

Benefits

  • Growth opportunities through in-house training.
  • Remote work options and flexible hours.
  • Diverse international team culture.
  • Health and well-being programs.
  • Join a global leader in the Digital Adoption Platform industry.
Userlane logo

Userlane

Userlane is an award-winning Digital Adoption Platform that empowers organizations to maximize the value of their technology investments. Collaborating with some of the world's most recognizable enterprises, Userlane identifies and removes barriers to software adoption. Their Userlane Adoption Suite enhances the software experience for both employees and customers, ensuring that organizations realize the full potential of their software tools. As a global leader in the Digital Adoption Platform industry, Userlane is dedicated to simplifying software usage and driving digital transformation, providing opportunities for growth and meaningful challenges in a dynamic environment.

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