Technical Customer Success Specialist - Remote

Overview

As a Technical Customer Success Specialist, you will play a key role in proactively supporting customers throughout their entire lifecycle with Flagstone, from their initial application to ongoing engagement. You'll be responsible for ensuring that every interaction with Flagstone is optimised for efficiency and satisfaction, using data-driven insights and technology solutions.

In Short

• Proactively support customers throughout their lifecycle.
• Ensure efficient and satisfying interactions with Flagstone.
• Drive performance across a broad range of metrics.
• Streamline application processes and reduce contact rates.
• Implement continuous improvement strategies.
• Collaborate with customer experience, product, and engineering teams.
• Act as a bridge between technical and customer-facing teams.
• Prioritize technical enhancements for customer satisfaction.
• Advocate for the customer within technical teams.
• Enhance customer satisfaction through technical solutions.

Requirements

• 3+ years’ experience in Fintech, in a technical or customer-facing role.
• Experience in agile, fast-paced environments.
• Strong technical aptitude and communication skills.
• Ability to advocate for the customer within technical teams.
• Strong problem-solving skills.
• Understanding of financial regulations.

Benefits

• Private healthcare.
• Life insurance (four times your annual salary).
• Dental/optical care.
• Matched pension contributions (5%).
• Income protection.
• Remote working possibility.
• £1,000 annual learning bursary.
• 25 days holiday (plus bank holidays).
• Remote working kit.
• Additional 3 days community and charity leave each year.
• Quarterly half days for Wellness leave.
• Flexible bank holidays.
• Gym discount.