Solutions Engineer - Remote

Overview

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

In Short

• Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions.
• Deliver an exceptional post-sales customer experience.
• Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting.
• Work with APIs and databases to integrate with other systems and technologies.
• Develop and implement production-grade solution within the customer’s environment.
• Assist in troubleshooting and resolving technical issues that may arise during the implementation process.
• Provide technical training and support to customers and team members.
• Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases.
• Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles.
• Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience.

Requirements

• Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts.
• Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers.
• Experience in Python scripting.
• Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB.
• Experience in working on the Instabase platform or similar automation platforms.
• Excellent problem-solving skills and ability to troubleshoot technical issues.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong attention to detail and ability to deliver high-quality work.

Benefits

• Work in a global and diverse team.
• Opportunity to solve complex problems for large enterprises.
• Contribute to innovative AI solutions.
• Continuous learning and development opportunities.
• Flexible work environment.