Client Support Engineer - Remote

Overview

The Client Support Engineer is responsible for the installation, configuration, and testing of cybersecurity solutions, ensuring effective deployment and integration with client systems.

In Short

• Carry out on-site installation and configuration of cybersecurity components.
• Perform troubleshooting of deployment issues and escalate as necessary.
• Coordinate with client IT and security teams for access and configurations.
• Ensure proper log ingestion and data flow for solution effectiveness.
• Maintain detailed logs and prepare installation reports.
• Conduct basic training for client staff on solution operation.
• Support acceptance testing and documentation handover.
• Follow change management and security best practices.

Requirements

• Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field.
• 1–5 years of experience in deploying or supporting cybersecurity solutions.
• Knowledge of networking concepts including routing and firewalls.
• Working knowledge of Windows and Linux operating systems.
• Ability to analyze logs and troubleshoot issues effectively.

Benefits

• Opportunity to work with cutting-edge cybersecurity technologies.
• Hands-on experience in client-facing roles.
• Professional development and training opportunities.