General Manager, One Legal Fulfillment Services - Remote

Overview

The General Manager for One Legal Fulfillment Services (OLFS) is responsible for overseeing the daily operations of the in-house litigation support agency, ensuring high-quality service delivery and operational excellence.

In Short

• Lead day-to-day execution of OLFS services.
• Manage a team of approximately 40 personnel and a nationwide contractor network.
• Accountable for operational KPIs and contractor compensation strategies.
• Champion process optimization and automation.
• Ensure compliance with legal and procedural standards.
• Drive innovation and operational maturity.
• Maintain quality assurance and risk management.
• Collaborate with cross-functional teams for marketplace growth.
• Facilitate onboarding and performance management of contractors.
• Elevate operational performance through data-driven decisions.

Requirements

• Proven experience in operational leadership.
• Strong understanding of KPI management.
• Experience in contractor management and strategy.
• Expertise in process automation and efficiency.
• Knowledge of quality assurance practices.
• Ability to navigate compliance requirements.
• Innovative mindset with a focus on operational improvement.
• Excellent communication and team management skills.
• Data-driven decision-making ability.
• Experience in the legal or litigation support industry is a plus.

Benefits

• Competitive salary range of $177,440 to $221,800 annually.
• Opportunities for professional growth and development.
• Collaborative work environment.
• Innovative projects and initiatives.
• Comprehensive benefits package.
• Work with a high-performing team.
• Contribute to the evolution of marketplace services.
• Engagement in process optimization and automation.
• Ability to shape operational strategies.
• Be part of a leading agency in the litigation support sector.