Client Experience Specialist - Remote

Overview

The Client Experience Specialist at One Legal plays a vital role in a client-focused support team, addressing client inquiries and ensuring high-quality resolutions through effective communication.

In Short

• Lead clients through the One Legal platform.
• Maintain client records in Salesforce.
• Communicate effectively with management.
• Advocate for clients by providing feedback.
• Ensure high-quality client experiences.
• Collaborate to meet corporate goals.
• Understand and act on KPIs.
• Embrace new technology for service improvement.
• Assist in onboarding new team members.
• Participate in discussions for consistent practices.

Requirements

• Strong verbal and written communication skills.
• Ability to maintain composure under pressure.
• Quick learner with multitasking skills.
• Team-oriented with a drive for improvement.
• Experience with client support roles.
• Familiarity with Salesforce is a plus.
• Empathy in client interactions.
• Proactive in learning and enhancing performance.

Benefits

• Fully remote work opportunity.
• Supportive team culture.
• Opportunities for professional development.
• Flexible work hours.
• Engagement in team success celebrations.