Client Experience Specialist - Remote

Overview

The Client Experience Specialist at Flywire will provide support to clients across various products and services, focusing on effective communication and problem resolution.

In Short

• Provide 1:1 support through phone, email, and chat.
• Develop an advanced understanding of Flywire's products and services.
• Conduct proactive client outreach for issue resolution.
• Serve as an escalation point for complex inquiries.
• Collect and analyze customer feedback for process improvement.
• Stay updated on product features and company policies.
• Conduct onboarding and refresher training for clients.
• Manage specific projects and initiatives within the team.
• Assist with administrative tasks related to customer support.
• Be flexible and open to changing job responsibilities.

Requirements

• 5 years of experience in customer support.
• Business proficiency in English and Spanish.
• Strong written and verbal communication skills.
• Experience with global customer interactions.
• Ability to manage escalated customer interactions.
• Knowledge of payment processes and banking is a plus.
• Project management skills for smaller initiatives.
• Experience in data analysis and process improvement.
• Leadership experience within a team setting.
• Willingness to work flexible hours.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity to grow within a global company.
• Be part of a mission-driven team focused on client success.