Client Experience Specialist - Remote

Overview

As a Customer Care Specialist at Velocity Global, you will ensure a seamless experience for both customers and supported employees by directly addressing inquiries, resolving issues efficiently, and building lasting relationships.

In Short

• Develop and implement client experience strategies to promote retention.
• Collaborate with cross-functional teams to deliver tailored client experiences.
• Conduct client feedback sessions and surveys to gather insights.
• Analyze client metrics to identify trends and develop recommendations.
• Maintain client relationships and provide personalized support.

Requirements

• Minimum 1 year of experience in customer service, ideally in B2B or SaaS.
• Strong written and verbal communication skills.
• Experience in managing customer relationships with care.
• Problem-solving skills for high-pressure situations.
• Familiarity with CRM tools and customer support software.
• Excellent attention to detail and a passion for customer experiences.
• Ability to work as an individual and as part of a team.
• Enthusiastic and responsive approach to customer satisfaction.

Benefits

• Flexible Time Off + Parental Leave.
• Health and Dental Insurance (where applicable).
• Retirement Savings + Employee Incentive Plan.
• WFH Stipend.
• Company Bonus + Spot Bonuses.