Client Experience Specialist - Remote

Overview

As a Client Experience Specialist at Michael & Associates, you will be the first point of contact for clients, ensuring a welcoming and professional interaction that sets the tone for their journey with our legal team.

In Short

• Create exceptional first impressions for clients.
• Handle 50-100 inbound calls daily.
• Answer client inquiries with clarity and professionalism.
• Set up appointments with attorneys for consultations.
• Coordinate with internal teams for seamless client experiences.
• Provide guidance and support throughout the client journey.
• Work in a fast-paced, high-impact environment.
• Be part of a groundbreaking team in criminal defense.
• Emphasize client-first thinking in all interactions.
• Opportunity to make a real impact in the legal world.

Requirements

• Strong organizational skills.
• Empathy and passion for client service.
• Ability to manage high call volumes effectively.
• Excellent communication skills.
• Experience in customer support or related fields is a plus.
• Ability to work collaboratively with internal teams.
• Proficiency in using phone systems and scheduling tools.
• Adaptability in a fast-paced environment.
• Commitment to maintaining client confidentiality.
• Willingness to learn and grow within the firm.

Benefits

• Opportunity to work with a leading criminal defense firm.
• Gain experience in a high-impact legal environment.
• Be part of a team that values innovation.
• Supportive work culture focused on client success.
• Potential for career advancement within the firm.
• Flexible working arrangements.
• Comprehensive training and development programs.
• Access to cutting-edge technology in legal services.
• Engaging and dynamic work environment.
• Make a meaningful difference in clients' lives.