Relationship Manager, Canada West - Remote

Overview

As a Relationship Manager at Flywire, you will be responsible for managing client relationships, ensuring satisfaction, and driving revenue growth through strategic account management.

In Short

• Serve as the primary relationship owner for an assigned client portfolio.
• Maintain regular communication with clients to ensure satisfaction.
• Develop and execute strategic account plans.
• Manage contract renewals and upsell new products.
• Oversee project implementations ensuring a smooth experience.
• Address and resolve customer escalations professionally.
• Adopt a data-driven approach to identify risks.
• Deliver high-quality presentations to client stakeholders.
• Monitor market trends and competitor activities.
• Report on client performance and service delivery.

Requirements

• 3–5 years of experience in relationship or account management.
• Bachelor’s Degree in Business or related field.
• Strong commercial drive and problem-solving skills.
• Excellent communication and presentation abilities.
• Proven success in contract renewals and negotiations.
• Strong organizational skills.
• Experience in higher education or fintech preferred.
• Salesforce or CRM experience is a plus.
• Willingness to travel ~35%.

Benefits

• Competitive compensation including Restricted Stock Units.
• Employee Stock Purchase Plan (ESPP).
• Dynamic global team environment.
• Wellbeing programs for mental health and wellness.
• Competitive time off including volunteer days.
• Great talent and development programs.